mydei Terms of Use

We at mydei provide online gaming and sportsbook services to users in supported jurisdictions through our mobile app and web platform. These terms set out the conditions under which you may access mydei, open an account, deposit funds, place predictions across our games and sports markets, and withdraw winnings. By accessing mydei, you acknowledge that you have read and agree to these terms.

Our service spans multiple categories—live-dealer tables such as roulette and blackjack, slot games like Aviator and Sweet Bonanza, football markets including Liga 1 and Piala Indonesia, esports betting on Mobile Legends and Free Fire, and lottery games. We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet bank accounts. We handle account verification, withdrawal processing, and customer support to ensure a transparent experience.

These terms cover account opening, deposit and withdrawal policies, bonus terms, dispute resolution, and jurisdiction restrictions. We update these terms periodically, and your continued use of mydei after an update constitutes acceptance of the new terms.

Account Opening and Eligibility

When you open an account on mydei, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our service. You provide accurate personal information during registration—your name, date of birth, email address, and phone number. We use this information to verify your identity and to comply with regulatory requirements.

We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of mydei comply with their own jurisdiction's law. Our services are available only where applicable law permits. If you access mydei from a jurisdiction where we do not operate, you do so at your own risk, and we reserve the right to suspend or close your account.

Your mydei account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We do not hold you liable for losses resulting from unauthorized access if you notify us promptly, but we may investigate and take action as needed.

Account verification and KYC

Before you withdraw funds from mydei, we require identity verification. You upload a photo ID (passport, national ID, or driver's license) and confirm your registered phone number. Our compliance team reviews your documents within standard verification windows. This Know Your Customer process helps us prevent fraud and comply with anti-money-laundering regulations.

We may request additional documentation if needed—such as proof of address or bank account verification. We keep all KYC documents confidential and use them only for account verification and compliance purposes. Once your account is verified, you can withdraw to any of our supported payment methods.

Deposits, Withdrawals, and Bonus Policy

We at mydei process deposits through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. Deposits are credited to your mydei balance within standard processing windows—typically seconds for e-wallets and mobile banking, and a few minutes for bank transfers. You may use your balance across all game categories without any additional transfer step.

Withdrawals are processed to the same payment method you used to deposit, or to an alternative account you have registered. We do not charge withdrawal fees. Withdrawals are subject to verification windows and your bank or e-wallet provider's own processing times. During peak hours or holidays like Idul Fitri and Idul Adha, processing may take slightly longer, but we maintain transparency through your account dashboard.

We do not offer fixed bonus amounts or guaranteed bonus payouts. Any promotional offers we may run are subject to terms we announce separately. Bonuses, if offered, are credited to your account after deposit verification and are subject to play-through conditions as specified. We reserve the right to modify or withdraw any promotional offer at any time.

Settlement and game rules

Results on mydei settle according to game-specific rules we display before you place a prediction. Football matches settle after the final whistle or after the specific event (goal, corner, red card) occurs. Slot games settle instantly when the spin ends. Live-dealer tables settle when the hand or spin completes. Lottery games and Number Pair draws settle immediately after the draw is conducted. We settle all results automatically and credit or debit your account within seconds.

If a dispute arises—such as a prediction that did not settle correctly, a technical glitch during play, or a withdrawal that did not arrive—contact our support team. We investigate disputes within standard response windows and provide a resolution. If we are unable to resolve the dispute, we may escalate it to our compliance team or, in rare cases, to an external mediator.

Jurisdiction and limitation of liability

These terms are governed by the laws of the jurisdiction in which mydei operates. Our services are available only where local law permits. You acknowledge that you are responsible for understanding and complying with your own jurisdiction's regulations regarding online gaming.

To the maximum extent permitted by law, mydei is not liable for indirect, incidental, or consequential damages arising from your use of our service. This includes loss of profits, loss of data, or business interruption. Our total liability to you for any claim arising from our service is limited to the amount you have deposited into your mydei account in the 12 months preceding the claim.

Data protection and privacy

We protect your personal data according to privacy laws applicable to our jurisdiction. We collect your name, date of birth, contact details, payment information, and gameplay history. We use this data to provide our service, verify your identity, process payments, and comply with legal obligations. We do not sell your data to third parties.

We use encryption and secure servers to protect your account and payment information. We implement standard security practices to prevent unauthorized access, though we cannot guarantee absolute security. If we experience a data breach, we notify affected users as required by law.

Prohibited conduct

When you use mydei, you agree not to engage in fraud, money laundering, or any illegal activity. You may not use automated tools or bots to access our service. You may not attempt to manipulate game outcomes or exploit technical vulnerabilities. You may not access mydei from a prohibited jurisdiction or use a false identity.

If we detect prohibited conduct, we reserve the right to suspend or close your account and forfeit any balance. We may also report suspected illegal activity to relevant authorities. We cooperate with law enforcement and regulatory bodies as required.

Changes to these terms

We may update these terms at any time. We notify users of material changes through email or an in-app announcement. Your continued use of mydei after an update constitutes acceptance of the new terms. If you do not agree with updated terms, you may close your account and request a withdrawal of your balance.

By using mydei, you agree to these terms and our privacy policy. If you have questions about these terms or our service, contact our support team through the channels listed in your account.