mydeiPrivacy Policy

This page describes what we collect when you use mydei and how we keep that data protected. We take your privacy seriously and operate our service in compliance with applicable data-protection law in jurisdictions where we operate. Your account information, transaction history, and personal documents are encrypted and stored securely on our servers.

We collect data only to deliver our service—account verification, payment processing, fraud prevention, and customer support. We do not sell your information to third parties. This policy explains what we collect, how we use it, who has access to it, and what rights you have regarding your data on mydei.

What We Collect on mydei

When you create an account on mydei, we collect your email, phone number, and full name. During account verification, we ask for a government-issued ID (passport, national ID, or driver's license) and a proof-of-address document. We use these documents to verify your identity and prevent fraud. We do not share these documents with anyone outside our compliance team.

We also collect transaction data—every deposit, withdrawal, and prediction you place on mydei. This includes the amount, payment method, timestamp, and outcome. We store this information to settle your winnings, process refunds, and maintain a complete audit trail of your account activity. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction reference but do not store your payment credentials.

How we use your data

We use your identity documents to verify your account. This is a legal requirement in supported jurisdictions and helps us prevent money laundering and fraud. Once verified, your documents remain on file but are accessed only by our compliance team if needed for account recovery or dispute resolution.

We use your transaction data to settle predictions, process withdrawals, and generate your account statements. If you withdraw to mobile banking, local payment, or another e-wallet during high-volume periods like Idul Fitri or Idul Adha, our payment team uses your transaction history to ensure your funds reach the correct account without delay. We also use this data to detect unusual activity—for example, if a withdrawal request comes from a new device or location, we may contact you to confirm it was authorised.

We use your contact information (email and phone) to send account notifications, payment confirmations, and support responses. We may also send you updates about maintenance windows, system upgrades, or changes to our service. You can disable non-essential communications in your account settings on mydei.

Third-party processors and storage

Our servers may sit outside your jurisdiction. We use data-protection agreements with our hosting providers to ensure your data remains encrypted in transit and at rest. We do not sell your information to marketing companies, advertisers, or other third parties. Our payment processors (the banks and e-wallet partners we work with) may see transaction amounts and reference numbers but do not have access to your identity documents or prediction history.

If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and contact our support team, your conversation is stored on our servers and encrypted. We keep support records for one year to help resolve disputes and improve our service. Our support staff operates across multiple regions and languages, so your message may be reviewed by team members in different time zones—all under strict confidentiality agreements.

Your Rights and Our Commitments on mydei

You have the right to access, correct, or delete your personal data from mydei, subject to legal and operational constraints. For example, we must retain transaction records for regulatory compliance, so we cannot delete your prediction history. However, you can request that we delete or anonymise your identity documents once your account is closed and all disputes are resolved.

To request access to your data or to initiate account closure, contact our support team through mydei. We respond to data-access requests within standard service windows, typically within five working days. If you request account deletion, we will close your account, stop processing new predictions, and initiate a final withdrawal of any remaining balance. After account closure, we retain anonymised transaction data for regulatory purposes only.

Cookies on mydei

We use session cookies to keep you logged into your account and to remember your display preferences. These cookies expire when you close your browser. We do not use tracking cookies or third-party advertising cookies.

Data retention

We retain transaction records indefinitely for regulatory compliance. Identity documents are deleted one year after account closure unless a dispute is open. Support messages are archived for one year.

Security practices

We encrypt all data in transit and at rest. Passwords are hashed and salted. Access to sensitive data is restricted to authorised staff only and logged for audit purposes.

Breach notification

If we discover a data breach affecting your account, we notify you within 72 hours via email to your registered address and offer account-recovery assistance.

Contact and updates

Our services are available only where local law permits. We do not offer our service in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about our privacy practices, how we handle your data, or how to request access or deletion, contact our support team through mydei. We maintain English support and local-language support during business hours.

We may update this privacy policy from time to time to reflect changes in our service, law, or best practices. We will notify you of material changes via email and by posting the updated policy on mydei with a new effective date. Your continued use of mydei after the update constitutes your acceptance of the revised policy. If you disagree with any changes, you may request account closure at any time.