mydeiFrequently Asked Questions
Users of our platform ask a range of questions about account setup, deposit and withdrawal procedures, game mechanics, and account security. These questions often centre on payment methods available in Indonesia—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet—as well as how to verify your identity, play football predictions, access live-dealer tables, and manage your account settings.
This FAQ page addresses the most common queries we receive. Our answers are factual and based on how mydei operates. For detailed information about legal obligations, jurisdiction restrictions, and service terms, please consult our terms and conditions or legal noticeIf your question is not answered here, our support team is available by email and live chat during business hours.
Browse the topics below to find answers relevant to your situation. Each section groups questions by category—account registration, payments, game rules, and security. Click any question to expand the answer. Our goal is to provide clear, practical guidance so you can navigate mydei confidently and understand how deposits, withdrawals, verification, and game settlement work on our platform.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets, and RTP
- Security and account careaccount protection, jurisdiction notice, and contact channels
Account and registration
Account opening on mydei begins with email registration. You provide a valid email address, create a strong password, and verify your email by clicking the link we send you. Next, you submit your KYC documents—a government-issued ID and proof of address. We review these within 24 hours. Once verified, you are eligible to deposit and access games. From Jakarta to Bandung, account opening follows the same process. After verification, you choose a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), complete your first deposit, and your account is ready to use.
No. We allow one account per user. Creating duplicate accounts violates our terms and may result in account suspension and balance forfeiture. We monitor for duplicate registrations using email, phone number, payment method, and ID verification. If you have forgotten your password or cannot access your account, contact our support team instead of opening a new account. We can help you recover access or reset your password securely.
You can adjust account preferences—email notifications, password, phone number—through your account settings on mydei. Log in, navigate to Settings, and update your details. If you wish to pause activity temporarily, you may request account restrictions by contacting our support team. We can temporarily limit deposits or restrict access to certain game categories. For permanent account closure, you may request it at any time; we will process a final withdrawal of your balance to your registered payment method within standard processing windows.
How do I reach support by email?
Our support team is available via email and live chat. You can send inquiries to our support address, which is displayed in the mydei app and website footer. We respond to emails within business hours (generally Monday to Friday, 09:00–18:00 local time). For urgent issues, use live chat on our website or app, where response times are typically shorter. Always include your account email or username in your message so we can identify your account quickly.
Our support team is available via email and live chat. You can send inquiries to our support address, which is displayed in the mydei app and website footer. We respond to emails within business hours (generally Monday to Friday, 09:00–18:00 local time). For urgent issues, use live chat on our website or app, where response times are typically shorter. Always include your account email or username in your message so we can identify your account quickly.
Payments and transactions
Deposit ranges vary by payment method. mobile banking, local payment, and online payment typically support deposits from 10,000 to our welcome offer per transaction. e-wallet and mobile banking follow similar ranges. local payment (scan-and-pay) works with any amount your bank supports, often up to our welcome offer per transaction. Bank transfers via online payment, e-wallet, mobile banking, local payment have higher limits, typically up to our welcome offer or more depending on your bank's policy. Minimum deposits are usually our welcome offer across all methods. Check the deposit page on mydei during account login to see current limits for your chosen method.
Promotion codes are entered during deposit or in your account settings, depending on the promotion type. When you deposit on mydei, look for a "Promo code" or "Bonus code" field in the deposit form. Paste or type the code and complete your deposit. The promotion will be applied automatically if the code is valid and meets the criteria (minimum deposit amount, active dates, etc.). If a code does not work, verify that it is spelled correctly and has not expired. Contact support if you have a valid code that is not being accepted.
Withdrawal requests on mydei are reviewed within standard business windows—typically 2–4 business hours for verified accounts. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are usually processed faster than bank transfers. Bank transfers via mobile banking, local payment, online payment, e-wallet may take 1–2 business days due to inter-bank processing times. Your bank may impose additional delays. During Idul Fitri, Idul Adha, or other national holidays, processing may be slower. You will receive an email confirmation once your withdrawal is initiated. If your withdrawal is delayed beyond the expected window, contact support with your transaction reference.
Withdrawals may be rejected if your payment method details are incorrect, if verification is incomplete, or if there is a discrepancy in your account. Common reasons include a mismatch between your mydei account name and your payment method name, expired or changed bank details, or unverified account status. If your withdrawal is rejected, check your email for the rejection reason. Verify that your payment method details are current and match your account information. Resubmit the withdrawal request or contact support if the issue persists. We can help troubleshoot and advise on next steps.
Game rules and mechanics
RTP stands for Return to Player and represents the percentage of total wagered money that a slot game is designed to pay back to players over a long period. For example, a slot with will theoretically return our welcome offer per our welcome offer wagered, on average, across millions of spins. RTP is set by the game provider and does not change. Games like Sweet Bonanza, Gates of Olympus, and Aviator each have their own RTP published by the provider. Higher RTP does not mean you will win more often—it is a long-term statistical measure. Each spin is random and independent; RTP describes aggregate behaviour over extended play.
Football predictions on mydei are settled based on official match results from league sources. For Liga 1 or Piala Indonesia matches, we use official league announcements and verified sports data feeds. Predictions cover outcomes like match winner, total goals, and player performance. Once a match ends and the result is confirmed by the league, our system automatically settles all predictions for that match. If a match is postponed or abandoned, predictions are voided and stakes returned. Disputed outcomes are reviewed against official sources. Results are typically confirmed within hours of match completion, and your account is credited or debited accordingly on mydei.
Our live-dealer offering on mydei includes blackjack, roulette, baccarat, and Dragon Tiger, streamed from professional studios with multiple camera angles. Each table is hosted by a live dealer or croupier who conducts the game in real time. You place bets via our interface and can see the outcome on your screen. Live games run around the clock on weekdays and weekends. Audio and video quality depend on your internet connection. Slow networks may experience lag or lower quality streams. Minimum and maximum bet limits vary by table. All games use standard rules consistent with international casino play. Results are final once the dealer closes betting for a round.
Yes. We offer predictions on esports titles including Mobile Legends, Free Fire, PUBG Mobile, and other popular competitive games. Predictions cover match outcomes, map winners, and tournament results. Esports events run across multiple regions and time zones, so predictions are available throughout the day. Settlement is based on official tournament or platform results published by game organizers. Like football, esports predictions are settled automatically once an event concludes and results are confirmed. Our support team in Medan, Surabaya, and other cities can assist if you have questions about specific esports markets or settlement.
Security and account care
We encrypt all data in transit using industry-standard protocols and store sensitive information securely on protected servers. Your password is never stored in plain text. We comply with applicable data-protection standards for the regions where we operate. Your personal data—identity documents, payment details, transaction history—is handled according to our privacy policy. We do not sell or share your data with third parties except as required by law or as necessary to process your transactions. You can review our privacy policy at any time on mydei to understand exactly what data we collect and how it is used. Contact support if you have concerns about your data security.
On the mydei login page, click "Forgot your password?" You will be prompted to enter the email address associated with your account. We will send a password-reset link to that email. Click the link and follow the instructions to create a new password. Make sure your new password is strong—at least 8 characters, including uppercase, lowercase, numbers, and symbols. Do not share your password with anyone. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. They can verify your identity and assist with account recovery.
No. Our services are available only where local law permits online entertainment and wagering. We do not explicitly license or market our service in any specific country. Users are responsible for verifying that access and use of mydei comply with the laws of their own jurisdiction. We do not offer our service in jurisdictions where online wagering is prohibited. If we discover that your account is registered from or is accessing mydei from a prohibited jurisdiction, we reserve the right to suspend or close your account. For questions about service availability in your location, contact our support team.